A MEMORABLE EXPERIENCE

            One of my favorite restaurants in the world for traditional steak, mashed potatoes, & Cesar salad is a little place out in Scarborough called T-Bones Steak House.

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Blog # 5

 

               One of my favorite restaurants in the world for traditional steak, mashed potatoes, & Cesar salad is a little place out in Scarborough called T-Bones Steak House. At first glance the place looks like a greasy diner and could use a new coat of paint. The smell of steak on an open fire grill can be smelled for blocks. As you walk in you notice a small older Trinidadian lady working behind the counter. My first time ever being there I was a bit skeptical, but never the less you can’t judge a book by its cover. So, I walked up to the counter to order, the cute lady burst’s out “what’s your name love” with an island accent, I say “Jean-Paul” she looks at me with this devilish smile and says “like the singer Sean Paul” and starts dancing in front of the cash register, I couldn’t help but burst out laughing. After ordering a 20 oz T-bone steak dinner for $20 dollars which is an amazing price she tells me “I will never forget your name, and I never forget a face.” With a huge smile, I grabbed a table and waited eagerly for my meal. A few minutes passed ding went the sound of a bell, and a voice shouted from behind the counter “20 OZ T-BONE HERE”, I quickly ran back to my table with my steak in hand.  The steak was perfectly cooked, beside was two huge scoops of whipped mashed potatoes, gravy, and a mountain of cesar salad. Ha-ha I caught myself sucking on the bone at the end of the meal. This little experience took place a little over five years ago, and to this day I’m still a happy customer. There is something about that interaction that I will never forget. Oh, and that cute little lady never forgot my name and we have become quite good friends.

Lunch In Pisa

So one of the most memorable times I have had in customer service was in Italy. The wife and I were traveling to Italy seeing the sights. One of the stops was in Pisa, Italy to obviously see the leaning tower of Pisa. Which was amazing by the way, after taking a bunch of pictures and walking for what seemed like forever, we were starting to get

Blog entry #2

 

So one of the most memorable times I have had in customer service was in Italy. The wife and I were traveling to Italy seeing the sights. One of the stops was in Pisa, Italy to obviously see the leaning tower of Pisa. Which was amazing by the way, after taking a bunch of pictures and walking for what seemed like forever, we were starting to get hungry. So we set off in search of food and after walking through walk ways, and alleys we came to a square. We noticed in the far corner of the square the was a tiny wooden door, as we got closer we noticed thank goodness it was food. We walked in and it was around the ending of lunch time and everything was closing up, so we quickly grabbed a seat and with our very poor Italian we ordered. Not sure exactly what we ordered we waited patiently, 10 minutes later the waiter walks around the corner with home made lasagna for myself and a beautiful seafood pasta for my wife. The wife and I stuffed our faces with delight, the food was absolutely amazing. After dinner, we noticed an old man probably in his late 80’s early 90’s walking around greeting everyone and taking pictures I have to admit I was curious. I stood up and asked him who are you, to my question he replied I am the owner and the chef and yelled for his wife. His wife who was almost the same age came around and greeted us with open arms. It then became apparent this was a family run and owned business and most of the people who ate in the restaurant were family and near by neighbors. We spoke for about 20 minutes as he offered shots and biscotti over family that he had who lived in Canada. At the end of the lunch we exchanged hugs and left with huge smiles on our faces. We will always remember the little hole in the wall restaurant who treated us like we were familia. That is good customer service.  Thank you Pisa.