Blog entry #2
So one of the most memorable times I have had in customer service was in Italy. The wife and I were traveling to Italy seeing the sights. One of the stops was in Pisa, Italy to obviously see the leaning tower of Pisa. Which was amazing by the way, after taking a bunch of pictures and walking for what seemed like forever, we were starting to get hungry. So we set off in search of food and after walking through walk ways, and alleys we came to a square. We noticed in the far corner of the square the was a tiny wooden door, as we got closer we noticed thank goodness it was food. We walked in and it was around the ending of lunch time and everything was closing up, so we quickly grabbed a seat and with our very poor Italian we ordered. Not sure exactly what we ordered we waited patiently, 10 minutes later the waiter walks around the corner with home made lasagna for myself and a beautiful seafood pasta for my wife. The wife and I stuffed our faces with delight, the food was absolutely amazing. After dinner, we noticed an old man probably in his late 80’s early 90’s walking around greeting everyone and taking pictures I have to admit I was curious. I stood up and asked him who are you, to my question he replied I am the owner and the chef and yelled for his wife. His wife who was almost the same age came around and greeted us with open arms. It then became apparent this was a family run and owned business and most of the people who ate in the restaurant were family and near by neighbors. We spoke for about 20 minutes as he offered shots and biscotti over family that he had who lived in Canada. At the end of the lunch we exchanged hugs and left with huge smiles on our faces. We will always remember the little hole in the wall restaurant who treated us like we were familia. That is good customer service. Thank you Pisa.