Blog entry #1
Welcome to my first ever blog hope you like it feel free to comment if you have had a similar situation happen to yourself. It was a cold and winter day the season was gearing up for Christmas and all through the malls people were scurrying about trying to get their last minute shopping done . I was wearing a smile from ear to ear as I put the finishing touches on the girlfriends present. The bow was so big you could see it from space. I walked over to your local post office or should I say I skipped down to the post office gleaming with cheer. I asked the lovely lady behind the counter of the post office if she could help me send this package? She looked at the bow and agreed with a smile knowing it was for someone special. She proceeded to hand me a bill for a $180 dollars saying the package will be delivered in 5 days. My eye’s shot out of my head, so I opted out of the fast travel and decided to do the three month route for half the price $90 dollars no problem I thought . It would be spring when she got the package I thought haha as I chuckled to myself merry xmas haha. Three months rolled around and still no package. So I decided to call Canada post to figure out what was going on with the package I sent. I called customer service and was connected with the rudest customer service employee I have ever spoken with, not to make things worse but when I asked about my package and gave him my tracking number he had no idea what I was talking about. I just starred at the phone with amazement thinking am I really talking to Canada Post right now? And where if my package? After a brief moment, he puts me on hold for 15 minutes now I’m steaming mad. He says that he doesn’t know where my package is and he needs to open an investigation. He then apologises and say they will call me back with a result in 24 hrs. Ya five days go by no call of course. I call them back they then send me a letter via email stating they wont have an answer for another 30 – 60 days from the day I called. I am still waiting for my call from Canada Post. What bothers me is your Canada Post. Your not some fly by night small company your Canada Post you deal with everyone’s mail so tell me why you have not implicated a better way of tracking the package when it’s sent? I am so flabbergasted I can’t even think of a solution. If anyone has any ideas of a good solution for Canada Post please speak up or if you have had similar experiences please feel free to share.